Refund and Returns Policy

Refund Policy

We want you to be happy with your order. Here’s how returns work:

Returns

• You may return unopened and unused products within 14 days of delivery.

• Contact us first at [support@aj-poke.dk] to start the return process.

• Items must be returned in original packaging.

Refunds

• Once we receive and inspect the returned product, we’ll notify you by email.

• If approved, a refund will be issued to your original payment method within a few business days.

• Shipping costs are non-refundable.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery. We’ll arrange a replacement or refund.

Exceptions

• Opened trading card packs, used products, or items marked as “final sale” cannot be returned.

For more details, contact us anytime.